We need your information to provide our services, respond to your enquiries, manage contracts, and keep our premises and systems secure. We only collect what is necessary and use it responsibly.
Depending on your relationship with us, we may collect your contact details, identification numbers, health or other special category data (with your consent), and technical information like your IP address.
Mostly from you, but sometimes from our customers (like local authorities), service providers, or public sources.
We do not sell your data. We may share it with other Amey companies, our customers (like local authorities), service providers, or regulators if required by law. All third parties must keep your data safe and use it only for agreed purposes.
We use strong security measures to protect your data from loss, misuse, or unauthorised access. Only authorised staff and partners can access your information.
We keep your data only as long as necessary for the purpose it was collected, in line with legal requirements.
Yes. You can ask us for a copy of your data, request corrections, or ask us to delete information we no longer need. Some rights may have exceptions, but we will explain these if they apply.
Absolutely. You can object to marketing at any time. Just let us know using the contact details below.
Yes, we use cookies to make our website work better and to understand how it is used. You can control cookies through your browser settings. For more details, see our Cookie Notice.
Cookies help our website work better and let us understand how it is used. You can control cookies in your browser. See our Cookie Notice for details.
Sometimes, yes. If we do, we make sure your data is protected by approved safeguards, such as standard contractual clauses.
We do not typically use automated decision-making or profiling about customers or service users. Where we do utilise automated decision-making or profiling, we will inform you.
Only if it is strictly necessary for the service, and we will always explain why and ask for your consent.
Only where necessary for the service (e.g., birth certificates for certain schemes), and we take extra care to protect children’s data.
Yes, we may update it from time to time. The latest version will always be on our website.
You can contact our Privacy Team by email at privacy@amey.co.uk or by post at Privacy Team, Amey, The Matchworks, Speke Road, Liverpool L19 2PH.
If you have concerns, please contact our Privacy Team. If you are still not satisfied, you can complain to the Supervisory Authority who oversees data protection matters in your country.
The Supervisory Authorities responsible for overseeing data protection compliance in the countries Amey operates in are as follows:
United Kingdom: Information Commissioner’s Office (ICO)
Republic of Ireland: Data Protection Commission
Australia: Office of the Australian Information Commissioner
Bahamas: Office of the Data Protection Commissioner
USA: The United States does not have a single, overarching data protection supervisory authority, and instead enforcement is divided between federal and state bodies.