At Amey, we believe that privacy is not just a legal requirement - it is a promise.

Whether you are a resident, customer, visitor, or member of our team, your trust matters. This notice is here to help you understand how we look after your personal information, why we need it, and how you stay in control. For further information or queries, please refer to our FAQs.

Imagine you are using one of our services. Maybe you have contacted us about collecting your recycling, you are buying a service we provide to the public, you have visited our website and sign up for our newsletter, or you have visited one of our offices. To do this safely and efficiently, we need some information about you. Sometimes it is just your name and contact details; sometimes, it is more sensitive, like health or safety information, but only when necessary.

We only ask for what we need, and we are always clear why. This might include:

• Contact details (name, address, email, phone)
• Service information (what you use, when, and how)
• Safety and security information (CCTV, site access)
• Sensitive data (health, ethnicity, only if required and with your consent)
• Technical information (IP address, cookies, website usage)

We never sell your data. We only share it when it is essential, for example, with local authorities, service providers, or regulators.

We handle your personal data with care, respect, and a clear sense of responsibility. We use it to:

• Deliver the services you have requested or agreed to
• Maintain the safety and security of our users, systems, and staff
• Communicate with you, and respond to your questions and feedback
• Understand your preferences and improve your experience
• Meet our legal and contractual responsibilities

We use plain language, not jargon, and we are always happy to explain more if you ask.

Your data, your rules. You can:

• Ask what information we hold about you
• Correct anything that’s wrong
• Ask us to delete data we no longer need
• Withdraw your consent (where we rely on it)
• Object to how we use your data
• Ask us to restrict or transfer your data

If you are ever unhappy, you can contact our Privacy Team or your local Supervisory Authority.

We use strong security measures – physical, digital, and procedural – to keep your data safe from loss, misuse, or unauthorised access. Only those who need your data to do their job can see it.

How long we keep your data

We keep your data only as long as needed for the purpose we collected it, or as required by law. When it is no longer needed, we delete it securely.

International transfers

Sometimes, your data may be shared with our trusted partners in other countries. When this happens, we make sure it is protected and handled in compliance with applicable data protection laws.

If you have questions, want to exercise your rights, or just want to know more, contact our Privacy team:

Email: privacy@amey.co.uk
Post: Privacy Team, Amey, The Matchworks, Speke Road, Liverpool L19 2PH

Updates to this notice
We review this notice regularly to keep it fresh and relevant. This notice was last updated in December 2025.

Our commitment
We are proud of our commitment to privacy. We want you to feel confident and informed, not overwhelmed.

To better understand the terms used on this page, please visit our Glossary.